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Services

What We Build for Owner-Led Businesses

Every engagement is custom-scoped to your workflows, goals, team capacity, and constraints. The McCarty Enterprises Group does not force your operation into rigid package templates.

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Voice Agents Workflow Automation Website Design Knowledge Systems Consulting & Execution

Voice Agents

Phone systems that answer, screen, and route your calls — for customers and for your own team. Built around your call flow and your actual answers, not a generic script.

Lead Service
📞

Outward-Facing Voice Agents

A phone line that answers in your business's voice — handles inbound questions, qualifies callers, routes to the right person, and logs every after-hours call for follow-up.

Think AI receptionist plus sales support layer, built around your specific knowledge and process.

  • Answers questions about your services, pricing, and availability
  • Qualifies inbound leads before they reach your team
  • Routes calls and takes messages intelligently
  • Takes calls outside business hours without adding staff
Lead Service
🎙️

Internal Voice Agents

Call your own business. Get answers about your data, complete actions, and manage operations by voice — without logging into a dashboard.

A voice-controlled operations assistant built on your actual business data.

  • Query pipeline status, team activity, and KPIs by voice
  • Trigger workflows and create tasks hands-free
  • Built on your existing CRM and operational tools
  • Designed for owners who move fast and need answers now

Workflow Automation

Business automations that save time, money, and mental bandwidth. Custom-scoped to what your operation actually does — not what a generic template assumes it does.

What gets built

  • Lead handling, follow-up sequences, and CRM logic
  • Scheduling, task routing, and handoff workflows
  • Internal alerts, approvals, and accountability loops
  • Reporting automation and KPI delivery
  • Recurring operational cadence workflows

Problems it solves

  • Slow lead response and missed follow-up
  • Dropped tasks between teams or systems
  • Owner bottlenecks in routine decisions
  • Manual reporting overhead each week
  • Inconsistent execution under load

Website Design & Redesign

Full website builds and redesigns, built to book calls and hand leads to the systems behind them. This site is one of them.

What gets built

  • Full site builds from strategy through deployment
  • Redesigns that fix conversion and credibility gaps
  • High-clarity service and landing page structures
  • Contact and booking flows tied to your calendar
  • Mobile-responsive, fast-loading, Vercel-hosted

How it fits the full stack

Website work is most powerful when combined with the rest of the automation layer. A site that books calls is more valuable when those leads flow directly into your CRM, trigger follow-up sequences, and route intelligently based on what the visitor requested.

We build websites as part of the operational picture, not as a standalone deliverable.

Knowledge & Documentation Systems

Capture what your team knows. Turn it into a system anyone can query. Stop losing institutional knowledge when people leave or processes drift.

What gets built

  • SOP documentation and process capture from subject matter experts
  • Structured knowledge bases built from tribal knowledge
  • AI-queryable documentation — ask it a question, get the right answer
  • Onboarding systems that encode how your business actually works

Active proof: postal services knowledge capture

A university mailroom's operational SOPs and institutional knowledge were captured, structured, and converted into a queryable AI-powered system.

The model: consult on what needs documenting → capture it from the people who know it → build the system that makes it accessible to everyone who needs it.

Result: Operational knowledge no longer locked in one person's head.

Consulting & Execution (Bundled Model)

Not just advice. Not just implementation. Both, together, in one accountable model — so strategy does not get separated from delivery. Research and content production are available inside a scoped engagement, not sold on their own.

How it works

  • Diagnose — identify where the operation is leaking time, revenue, or clarity
  • Scope — define what to build first and what outcomes to measure
  • Build — implement the system in your actual workflow
  • Deliver — hand off with documentation, training, and a refinement path

Commercial terms

Every engagement is custom-scoped to your business. There are no rigid tiers or pre-packaged pricing.

  • 50% upfront to begin work
  • 50% at delivery acceptance
  • Scope and pricing defined before any work starts
  • No surprise additions, no retainer lock-in

Every capability. One operator. Deployed to your actual business.

The diagnostic call is where we figure out which of these capabilities applies to your situation, in what order, and what the first sprint should accomplish.

Best fit: owner-led teams with active demand but inconsistent follow-up, handoffs, or reporting rhythm.

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